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Returns

Returns Policy

Blank Jerseys can be returned within 30 days of delivery at no charge. Returns must be in their original condition, unworn, unused, and with all tags and labels included as per time of delivery. Your returned item will be inspected before a refund is processed at our discretion. Refunds can take up to 10 business days to show on your original payment method. We will email you confirmation once your refund has been processed.

Customized Jerseys can be returned within 30 days of delivery but area subject to a $30 restocking fee. Returns must be in their original condition, unworn, unused, and with all tags and labels included as per time of delivery. Your returned item will be inspected before a refund is processed at our discretion. Refunds can take up to 10 business days to show on your original payment method. We will email you confirmation once your refund has been processed.

Personalized Jerseys are non-refundable and not subject to exchange. If you personalize your jersey with your own name and number (rather than a current NHL player), we are unable to offer refunds.

Incorrect Size: We will exchange your jersey for another size, so long as it is a Blank or Customized Jersey for a $30 restocking fee. Personalized jerseys are not subject to exchanges.

Damaged Product: If your jersey is damaged, please email us with images at info@coolhockey.com and use the attached Returns Form. 

Please include a completed Returns Form with your item. If you have any questions, please contact us by email or call 1-888-454-9190.




 

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